Location: Claremont, WA
Salary: $60,000+, depending on experience, plus super
Employment Type: Full-Time
Join a fast-growing IT services company specialising in computer and network security. This is a great opportunity to gain hands-on experience supporting a diverse client base—from residential users to small businesses and project teams..
As the first point of contact for technical support, you’ll deliver remote and on-site assistance, manage service tickets, and maintain accurate records in ConnectWise. You’ll be part of a collaborative team that values professionalism, empathy, and continuous learning.
What You’ll Be Doing
- Respond to support requests via phone, chat, and ticketing system
- Troubleshoot and resolve Level 1 issues across Windows, Office 365, VoIP, and networking
- Escalate complex issues with clear documentation
- Configure and maintain workstations, laptops, and Microsoft 365 accounts
- Support VoIP systems (3CX), backups (Acronis), and device records
- 1–2 years’ experience in IT support or customer service with tech aptitude
- Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
- Excellent communication and time management skills
- Valid Driver’s Licence and Police Clearance (or ability to obtain)
- Certifications in Microsoft 365/Azure (AZ-900 / MS-900), VoIP (3CX), or backup systems
- Experience with ConnectWise or similar RMM tools
For more information about this opportunity, please click APPLY or contact us on 08 94374400 or via email on recruitment@drdgroup.com.au
DRD Group is a specialist recruitment provider renowned for recruiting quality project teams on major projects within the Energy, Resources, Defense, Renewables and Infrastructure sectors.
DRD Group embraces a diverse workforce culture and encourages female and Indigenous applicants to apply. All work assignments are subject to successful completion of a medical, drug and alcohol screen plus verification of all original certifications and qualifications
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