Are you a Level 2 Engineer who truly understands what's happening "under the hood"? We are seeking a technically grounded Service Desk Engineer for a prominent Perth-based MSP. This role is designed for a professional who masters the bridge between virtual environments and physical hardware; someone who understands the mechanics of a server room as deeply as the logic of the OSI model.
The Role
Based in Perth, you will provide high-level support for a diverse client portfolio. You will be the "go-to" for complex escalations where deep-dive diagnostics are required. You won't just be managing software; you will be responsible for the health, configuration, and troubleshooting of the physical backbone of our clients' businesses.
Key Responsibilities
- Hardware Mastery: Lead the installation, diagnostic, and repair of physical Servers, Workstations, and NAS (Network Attached Storage) units.
- Core Infrastructure: Manage the full lifecycle of hardware, from unboxing and "bare-metal" builds to RAID configuration and rack deployment.
- Network Logic: Apply a comprehensive understanding of the OSI Model to troubleshoot connectivity issues across IP Networks, including switching, routing, and VLAN tagging.
- Systems Administration: Manage and optimise Microsoft 365, Active Directory/Azure AD, and Virtualisation layers (Hyper-V/VMware).
- Escalation Excellence: Serve as the Tier 2 circuit breaker for complex tickets, ensuring "first-time-fix" results for high-priority clients.
- Hardware Expertise: Deep familiarity with server internals (CPU, RAM, RAID Controllers) and NAS architecture (Synology, QNAP, or Enterprise storage).
- Networking: Proven ability to troubleshoot IP Networking using the OSI framework (Layers 1-4).
- MSP Pedigree: Minimum 2+ years of experience in a fast-paced Managed Services environment.
- Certifications: CompTIA A+ and Network+ are highly regarded as evidence of your hardware and networking foundation.
- Systems: Strong proficiency in Windows Server environments and cloud-hybrid setups.
- You have a "builder" mindset; you understand how a computer operates from the hardware up.
- You are a logical troubleshooter who uses the OSI model to isolate faults systematically.
- You are a strong communicator who can translate "technical hardware talk" into "business solutions" for clients.
RESPECTFULLY AUSTRALIAN WORKING RIGHTS ONLY
For more information about this opportunity, please click APPLY or contact Fab on 08 94374400 or via email on fab@drdgroup.com.au
DRD Group is a specialist recruitment provider renowned for recruiting quality project teams on major projects within the Energy, Resources, Defense, Renewables and Infrastructure sectors.
DRD Group embraces a diverse workforce culture and encourages female and Indigenous applicants to apply. All work assignments are subject to successful completion of a medical, drug and alcohol screen, plus verification of all original certifications and qualifications
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